Our Commitment to Privacy
Fenestra Purchasing Co-operative Ltd. (the “Co-op”) respects that you care how information about you is used and shared. Our commitment is to safeguarding the accuracy, confidentiality and privacy of your personal information. This commitment includes controls on our collection, use and disclosure of personal information within our organization, its systems and the websites referred to in this Policy (“Websites”).
What This Policy Describes
What This Policy Covers
Employees and Agents
What is Personal Information?
Why We Collect and Use Personal Information
At the Co-op, the personal information collected is used and disclosed for our business purposes, including:
- to establish and maintain responsible commercial relations with you and provide you with ongoing service.
- to understand your needs and/or qualify you for products & services.
- to recommend particular products and/or services to meet your needs.
- to develop, enhance, market and/or provide products and services.
- to manage and develop the Co-op’s business and operations, including personnel
and employment matters and managing our relationship with you.
- to respond to your request for further information or follow-up contact.
- to meet legal and regulatory requirements.
We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.
Using Personal Information
We will identify the purposes for which personal information is collected at or before the time that the personal information is gathered from you. Your personal information will not be used for any other purpose without your consent.
Gathering Personal information
There are several ways that the Co-op may collect personal information:
Information you give us: At the Co-op’s request or on your own, you may complete a form (electronic or other formats) that includes personal information. Examples of these forms include a registration form for an event, a feedback survey or a subscription to an electronic newsletter. Please note that electronic forms may not be encrypted.
Sample automatic information includes: The Internet protocol (IP) address used to connect your computer to the Internet, login information, email addresses, passwords, computer and connection information such as browser type and version, operating system and platform, the full Uniform Resource Locators (URL) clickstream to, through, and from one of our Websites, including date and time, or cookie number.
Email: For some of your requests or for direct or indirect communications from the Co-op, we contact you through email. To ensure that we are providing appropriate service, we sometimes receive confirmation when you open an email.
Information from other sources: In your interactions with other service providers and websites, you may authorize third parties to collect your personal information and share it with the Co-op. In these situations, we update our records to improve our communications with you.
What Are Cookies and How are They Used?
What About Links to Other Websites?
Our Websites may contain links to other websites that may be subject to less stringent privacy standards. We cannot assume responsibility for the privacy practices, policies or actions of the third parties that operate these websites. The Co-op is not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.
Sharing Information to Meet Your Needs
While our general policy is not to provide personal information to any party outside the Co- op, there are certain limited circumstances, outlined below, in which it is necessary or we are legally permitted or required to do so. When we do provide personal information to third parties, we provide only that information that is required in the circumstances. Information provided to third parties is used only for the purpose stipulated and is subject to strict terms of confidentiality. Employees of these third party companies to whom we may provide information must adhere to our privacy standards. Third parties include:
- An agent acting on behalf of the Co-op to perform services, such as a company hired to perform installation or maintenance on our behalf.
- Another network service or logistics solution provider to offer to you efficient and effective logistics products and network services.
- A collection agency, for the express purpose of the collection of any of your past due accounts.
- Law enforcement agencies, in emergencies, for internal security matters, or where required by court order or search warrant.
- Emergency services, in emergency situations.
Our Commitment to Privacy
We take all of the necessary precautions to ensure the physical, technical and procedural safeguarding of your personal information, whether it is stored electronically or in paper format. In all cases, information is retained in secure facilities, protected from unauthorized access and kept only as long as is reasonably required. For example, our electronic files are backed up for redundancy, password protected and accessible only by authorized employees, on a need-to-know basis. Personal information is retained only as long as necessary for the fulfillment of the above-specified purposes and we do not engage in the sale of personal information. You may access some content via passwords and logins. To ensure that these areas and your personal information used in these areas remain secure, it is important that you protect yourself against other parties accessing your password and your computer. We encourage you to log off each time you complete a secure session and each time that you complete a session on a shared computer.
Unfortunately, no data transmission over the Internet can be guarantee 100% secure. As a result, while this Website strives to protect your personal information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk. Once this Website receives your transmission, we make commercially reasonable efforts to ensure its security on our systems.
Can I Access my Personal or Account Information?
Upon request by you, the Co-op will inform you of the existence, use and disclosure of your personal information and will give you access to that information. You may challenge the accuracy and completeness of the information. You may also request to have it corrected, amended or updated, as appropriate. Please note that any such request must be in writing.
If your personal information changes, we ask that you keep us informed of such changes to that the information contained in our records is both accurate and current.